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The Basics

How does the Dumbo inflate?

 

What material is the Dumbo made of?

The Dumbo is made of the same material as parachutes.  The super strong non-rip nylon is lightweight and fully resistant to some of the roughest terrains and elements.
 

What is the size and weight of a Dumbo?

When the Dumbo is fully inflated the dimensions are 83" x 39" (210 x 100cm) and only weighs 2.6lbs (1.2kg).  When the Dumbo is folded in the carrying case it has the dimensions of 7" x 14" (17 x 37cm). 

What is the maximum weight capacity that a Dumbo could hold?

The maximum recommended weight limit is 500lbs, or about 1.5 Sumo wrestlers. 

(Notice these 3 guys comfortably relaxing)

If I make an order today, when will my Dumbo(s) be shipped?

If you order today, your shipment will go out by July 1st, but potentially sooner. We are trying our best to keep up with the high demand for Dumbos and it is our goal to make each and every customer happy.  

Will I need wind to inflate my Dumbo?

The simple answer is, no.  Wind is definitely not necessary to inflate your Dumbo.  Like anything else, practice makes perfect.  After a few tries you will get the hang of how to inflate your Dumbo in the most efficient way possible.  

Don't worry, you'll be just fine :)

What are the best scenarios for a Dumbo?

Dumbos are super versatile and practical for almost any occasion.  From lounging on the beach, to hiking a mountain, to chillen at a music festival, to playing video games in your dorm room, the Dumbo can be used pretty much anywhere.  Being that it is so compact, bringing it with you on your next adventure will be a breeze.

 

What is your return policy?

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@dumboloungesacks.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@Dumboloungesacks.com and send your item to: 5019 Bluebell Ave Valley Village California US 91607.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5019 Bluebell Ave Valley Village California US 91607

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Who are you guys?

We're Dumbo. We're just a couple of kids that just created the best product you've ever seen. Our Dumbos are under 3 pounds, fold down to nothing, and inflate in about 10 seconds.

What's it made of?

The Dumbo is made of the same material as parachutes. The super strong non-rip nylon is lightweight and fully resistant to some of the roughest terrains and elements.

How big is it?

When the Dumbo is fully inflated the dimensions are 83" x 39" (210 x 100cm) and only weighs 2.6lbs (1.2kg). When the Dumbo is folded in the carrying case it has the dimensions of 7" x 14" (17 x 37cm).

How many people can it fit?

The maximum recommended weight limit is 500lbs, or about 1.5 Sumo wrestlers.

When will it ship?

If you order today, your shipment will ship within 2 weeks. We are trying our best to keep up with the high demand for Dumbos and it is our goal to make each and every customer happy.

Does it need wind to inflate?

The simple answer is, no. Wind is definitely not necessary to inflate your Dumbo. Like anything else, practice makes perfect. After a few tries you will get the hang of how to inflate your Dumbo in the most efficient way possible.

Where can I use it?

Dumbos are super versatile and practical for almost any occasion. From lounging on the beach, to hiking a mountain, to chillen at a music festival, to playing video games in your dorm room, the Dumbo can be used pretty much anywhere. Being that it is so compact, bringing it with you on your next adventure will be a breeze.

Do you have a return policy?

Duh. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund the cost of shipping.